Account & Market Research Analyst (Remote, Any Location, United States of Americ

Role Summary

Turning account and market data into GTM intelligence. The Account & Market Research Analyst equips sales, marketing, and leadership with in-depth account intelligence and market analysis that sharpens account planning, prioritization, and pursuit strategy. This role blends secondary research, data synthesis, and segmentation to turn raw signals into decisions the go-to-market team can act on

• for target and strategic accounts
• Conduct market, industry, and competitive landscape analysis to support planning and segmentation
• Design ICP and prioritization matrix across different industry segments as well as product offerings
• Identify target prospects based on ICP across various demand gen motions for different industry and product campaigns
• Monitor intent data, funding events, leadership changes, and other triggers, and route timely alerts to account teams
• Partner with Sales and Marketing to help prepare briefing packets ahead of executive meetings, QBRs, and pursuit reviews with account intelligence
• Maintain and continuously improve a centralized account/market research repository and standard research templates
• Track competitor positioning, pricing, and win/loss themes, and summarize implications for sales messaging

Protect company assets, systems, proprietary and confidential information in accordance with Foundever Associate Agreement.

Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s policy.

Requirements

• Bachelor's degree in Business, Marketing, Economics, or a related field
• 2-4 years of experience in competitive intelligence, CRM or an analyst role supporting sales/marketing
• Strong CRM and market data skills and comfort working across multiple data sources
• Proficiency in Excel/Google Sheets and PowerPoint/Slides for synthesis and presentation
• Excellent written communication skills with the ability to distill complex information into concise insights
• Experience with research and intelligence tools such as ZoomInfo, LinkedIn Sales Navigator, Crunchbase, or Owler
• Familiarity with a CRM platform (e.g., Salesforce, HubSpot) and account-based marketing/sales motions
• Exposure to B2B SaaS or technology sales environments
• Analytical thinking and structured problem solving
• Secondary/desk research and data triangulation
• Business and financial acumen
• Clear, concise written and visual communication
• Attention to detail and data accuracy

About the Company

Foundever ® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

The Global HRIS team manages an application portfolio dedicated to Foundever HR Global systems. Part of IT, the organization is responsible for a global scope of services that includes HR Application Management, HR Integration, Automation & Analytics, HR Project Delivery and Vendor Management. SAP SuccessFactors is the global HR technology platform for Foundever and supports global processes across Core HR, Talent Development, Talent Acquisition and Payroll. The Global HRIS team is responsible for delivering and sustaining a common, scalable and efficient technology stack for employees in more than 40 countries.