Account Manager (m/w/d) Marktplatz

Role Summary

As an Account Manager (m/f/d) Marketplace, you will take responsibility for a portfolio of around 30 partners and actively shape their development on our marketplace. At the same time, you will have the opportunity to go beyond classic account management and participate in cross-departmental projects and new processes, thereby driving forward the further development of our growing marketplace business.

You will become part of our international account management team in Customer Success Management. The team forms the bridge between key account management and partner management and looks after our medium-sized partners.

Responsibilities

About your tasks

• You will further develop your own portfolio of around 30 marketplace partners, conduct regular performance discussions and identify concrete growth opportunities using KPIs - for example in product range, prices, sales or ad spend.
• You translate data into concrete measures: Using Excel, pivot tables and other analysis functions, you identify potential, interpret developments and prepare your findings in an understandable way for your partners.
• You will have space to take responsibility for projects beyond your own portfolio - for example in the rollout of our CRM tool or in the development and improvement of new processes.
• You work closely with different internal stakeholders such as Customer Success, Key Account Management and Retail Media and bring your partners' perspectives into joint projects.
• You will continuously develop your way of working and also use AI tools to process information more efficiently, prepare analyzes and make recurring tasks smarter.

Requirements

About you

• You have at least 3 years of relevant professional experience in account management, partner management, key account management, marketplace or e-commerce and are keen to communicate regularly with your partners.
• KPIs and Excel are part of your everyday work: you can not only prepare numbers, but also interpret them and derive concrete recommendations for action from them. You are familiar with pivot tables and VLOOKUP.
• You organize your portfolio independently, set priorities and are keen to take on additional responsibility for projects and topics in a team.
• You have business fluent German skills and feel comfortable in an international team and in daily collaboration in English.

Benefits

About your benefits

In order to best support you with your individual needs - be it leading a healthy life, having enough time for yourself or further developing your skills - we offer a wide range of different, location-specific benefits:

• Home office: If you don't have to be in the office for your work, we can customize the location from which you work - even for up to 20 days a year anywhere in the EU.
• Development: Grow! We support and promote your individual development through various internal and external training courses.
• Sports: Stay healthy and benefit from a membership package (M) in the Urban Sports Club so that you can take advantage of a variety of sports offers.
• Vacation: 30 days of paid vacation per year (plus Shrove Monday) and the possibility of unpaid vacation of up to 10 days for those who have been employed with us for more than a year.
• Employee discount: You get 10% employee discount on all over-the-counter, beauty and personal care products in our online shop and 20% discount on nu3.

About the Company

About Redcare Pharmacy

As Europe's leading online pharmacy, Redcare Pharmacy is powered by our dedicated teams and cutting-edge innovation. We strive to create a pleasant and cooperative working environment in which every employee feels comfortable and is happy to contribute to our vision “Until every human has their health”. If you are looking for a career with meaning that aligns with your values, join our team and start your #Redcareer.