Account Manager

Role Summary

In this position, you'll play a critical role in driving revenue growth by navigating customer renewals, securing upsells and expansions, and fostering strong relationships with our key accounts. You'll be responsible for developing strategic plans to maximize customer lifetime value and delivering accurate forecasts to support our business goals.

Responsibilities

• Renewal Champion: Drive successful contract renewals for the accounts you’re entrusted with, ensuring long-term customer value and recurring revenue.
• Expansion Expert: Develop and execute strategies to promote growth opportunities within your customer base, increasing their overall value to Finch.
• Strategic Execution: Partner with key stakeholders to develop comprehensive account strategies, identifying and maximizing growth potential.
• Forecasting Authority: Create accurate and timely renewal and expansion forecasts to inform business decisions and strategic planning.
• Communication Champion: Maintain clear and consistent communication with senior leadership, providing timely updates and escalations regarding customer relationships and account activity. This includes surfacing win-loss analysis and recommendations on key opportunities.
• Relationship Builder: Build strong, collaborative partnerships with key decision-makers within your assigned accounts, acting as a trusted advisor for and extension of their business.

Success Looks Like

• 3+ years of experience in a B2B account management or similar sales role, with a proven track record of exceeding targets.
• Strong understanding of SaaS business models and the ability to identify and articulate value propositions.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
• Proven ability to develop and execute strategic plans, with a data-driven approach to decision-making.
• Strong analytical skills and experience with forecasting techniques.
• Self-motivated and results-oriented, with a passion for exceeding expectations.

Benefits

• Competitive salary and benefits package
• Opportunity to work in a fast-paced and dynamic environment
• Be part of a mission-driven company that is shaping the future of employment data
• Collaborative and supportive team culture
• Opportunity for professional growth and development

Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.