Account Manager - Existing Customers (all genders)

Role Summary

Description

As an account manager, you are responsible for the commercial development of our existing customers. You understand how to use our products, recognize potential and ensure that existing customer relationships remain successful and continue to grow in the long term.

Your focus is on renewals as well as upsell and cross-sell opportunities. You will work closely with Customer Success and support both mid-market customers and selected enterprise accounts with different stakeholders and requirements.

With us you have the opportunity to take independent responsibility for your accounts and at the same time further develop your skills in strategic account management.

Account Management & Customer Development: You will independently manage a portfolio of mid-market customers and selected enterprise accounts. You keep track of your accounts, prioritize opportunities and risks and define clear next steps.

Renewal Management: You are responsible for the renewal of existing contracts - from preparing the offer to coordinating with the customer to price negotiation and conclusion.

Expansion: Together with Customer Success, you identify upsell and cross-selling potential and develop concrete opportunities from them. You understand your customers’ challenges and can clearly communicate what added value additional products or solutions create for them.

Stakeholder management: You communicate with different contacts on the customer side and learn to manage even more complex decision-making processes in a structured manner.

Pipeline & Forecasting: You document relevant developments in Salesforce and Planhat, keep your opportunities up to date and create realistic forecasts for your pipeline.

What you bring with you

You have approx. 2-3 years of experience in B2B sales, ideally in the SaaS environment - for example in account management, inside sales, new business or existing business

Experience in supporting mid-market customers and/or enterprise customers and a good understanding that different stakeholders are involved in decisions in larger accounts

• Experience with renewals, upselling or cross-selling and enjoy commercially developing existing customer relationships
• You can clearly explain the added value of a solution and focus on the challenges and goals of your customers - not just on individual product features
• First practical experience with pipeline management and forecasting; You can realistically assess opportunities and plan next steps in a structured manner
• You work independently and organized and feel comfortable managing multiple accounts and opportunities in parallel
• You communicate clearly and authoritatively and can adapt to different conversation partners
• You are curious, ask questions and want to develop further in strategic account management

Advantageous: You already have experience in fleet management or automotive and know the challenges of this industry.

Fluent German and English skills (at least C1 level)

Benefits

• Autonomy: We want to hire you for your expertise and knowledge and give you the space to do your best work.
• Sustainable growth: We are profitable, achieving more than €45 million ARR and continuing to grow - sustainably and backed by a leading private equity firm with a focus on technology and software.
• Commission: Fair and achievable goals with a transparent variable compensation model.
• Culture: You will be part of a highly collaborative and performance-oriented team that meets regularly for company events and team on-sites in Berlin.
• Health & well-being: 30 days of vacation and an additional mental health day.
• Personal development: Clear development opportunities and an annual training budget.
• Benefits: Among other things, Urban Sports Club, Hrmony, JobRad or subsidy for the Deutschland Ticket.
• Remote Work: You can work remotely from all over Germany. At the same time, we have an office in the heart of Berlin and would be happy if you were there from time to time.
• Workation: Up to 12 weeks of remote work from abroad.