THE ROLE Betsson Group is a leading and well-established iGaming company. We are looking for a Swedish speaking Customer Service Agent to join our award-winning Customer Service Team in sunny Malta. Working as a Customer Service Agent gives you a fantastic introduction to our business and a solid foundation for further development. We are always on the lookout for candidates with a passion for customer service so we advise you to apply today. Don't live in Malta yet? No worries, we will help you with your relocation! YOUR MAIN
Responsibilities
As A Customer Service Agent
- Help customers via chat, e-mail, telephone and being a representative towards our customers
- Manage customer accounts (passwords etc)
- Suggest improvements on sites, products and processes
- Translate promotional texts about offers and products into your local language
Requirements
And
Qualifications
:
- Previous experience in customer service
- Fluent in both Swedish and English - both spoken and written
- Over 18 years old and with a clean police record As a person you are highly focused on customer service with the ability to provide the best possible service at all times. You have a positive attitude and the ability to take initiative and handle stress. You enjoy working in a team and enjoys to work in a multicultural work environment. You are also ambitious and can imagine a future career in the iGaming industry. HOW IS IT TO WORK AS A CUSTOMER SERVICE AGENT? As a Customer Service Agent you will have over 180 colleagues within the Customer Service Team. The team has been rewarded the best Customer Service Operator in the industry 2014, 2016 and 2017. One of our Customer Service Agents describes the position as follows: "The focus in this position is mainly soft skills as you handle customers in the kind of way so that they feel understood, cared for and appreciated. As with all kinds of jobs it is hard to learn everything during the first week, but one quality that our office has is the will to help each other. As a Customer Service Agent you get cared for, sometimes you almost feel a bit spoiled. Of course you will get to know if you do anything wrong, but in an educational way. This ensures that everyone feels at home." Find out more about life at Betsson here: http://www.betssongroup.com/#meetourpeople PRACTICAL INFORMATION This is a full time position with a 6-month probation period. As for all our positions, this role includes an insurance package, vacation days, paid sick leave, free fruit, fitness subsidy after the probation period, Friday Beers at our international HQ and lunch three days a week when based at our office in St Julian. As Betsson Group is a well-established company in Malta you will enjoy several discounts in local stores and gyms.
- Start date: Every second week
- Salary: The salary consists of a ground salary and a bonus system
- Training: 7 days of training will be provided
- Work hours: As a customer service agent you work shifts
- Location: Malta, St Julians We are offering a comprehensive relocation package to the successful candidate/s!
- Paid flight ticket to Malta
- Taxi to pick you up at the airport
- Relocation allowance - 4 weeks' free accommodation in company apartment
