Description: At Amazon, we're working to be the most customer-centric company on earth, constantly improving how we fulfil and deliver orders right to our customers' doorsteps. The Last Mile Rental (LMR) team is at the forefront of this mission, pioneering an innovative vehicle sharing programme that enables more flexible and efficient delivery operations. This is a unique opportunity to join a rapidly growing programme within Amazon Logistics and help shape the future of last-mile delivery. In this 12-month fixed-term role, you will own the operational backbone of the LMR programme, the processes, standards, and infrastructure that determine how the network runs day to day. You'll define and embed the branch management frameworks, station standards, and training materials that enable consistent, high-quality service delivery across a distributed field network. Your expertise in operational design, process standardisation, and cross-functional programme management will be essential as you build the mechanisms that allow field teams to execute independently and at scale. In parallel, you will own country launch execution, translating network expansion priorities into operational reality and ensuring new markets are set up for long-term performance from Day 1. Working across field operations, product, commercial, and analytics, you'll lead the cross-functional initiatives that drive operational excellence and programme scalability. This role is available in London or Luxembourg. Key job responsibilities
- Branch Management & Station Standards: Own the operational framework for LMR branches and stations, defining the standards, processes, and quality benchmarks that govern how sites are set up, managed, and maintained. Establish the audit and compliance mechanisms that ensure consistent execution across the network.
- Process & Standards Development: Design and implement the operational processes and documentation that underpin daily LMR operations. Build scalable, repeatable standards that can be adopted across new and existing markets without central dependency.
- Training & Enablement Infrastructure: Develop the training materials, onboarding frameworks, and capability-building tools that equip field teams to deliver to LMR standards. Own the ongoing maintenance and iteration of these materials as the programme evolves.
- Escalation Oversight & Customer Service Support: Own the escalations workstream across LMR field operations, providing oversight of escalation management, ensuring issues are tracked, prioritised, and resolved to standard. Act as the operational point of contact supporting the customer service team, enabling consistent and timely resolution across the network.
- Country Launch Execution: Own end-to-end operational readiness for new market entries, coordinating across field, commercial, and product workstreams to deliver Day 1 operational standards. Establish in-market processes and structured handover mechanisms to permanent teams post-launch. A day in the life You spend the early part of the week in strategic reviews with commercial, product, and field leadership, assessing network-wide operational performance, identifying where standards are not landing consistently across markets, and determining where structural intervention is needed. Your focus is on the health of the network as a whole. Where escalations require your attention, you engage at the pattern level, working with the customer service team to identify whether recurring issues signal a gap in network standards that needs to be addressed structurally. About the team You'll be joining a dynamic team of product and process improvement managers who combine strategic thinking with operational excellence. We're a collaborative group that thrives on solving complex challenges and driving innovation in the last-mile delivery space. Our team maintains a startup mindset while leveraging Amazon's scale to create lasting impact. We value diverse perspectives and are passionate about mentoring and developing our team members as we continue to grow and expand our program globally. Basic Qualifications
- Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field
- Experience in program management, logistics, operations, supply chain, transportation, or a related field
- Experience developing or delivering training programs across multiple sites or regions
- Experience managing cross-functional projects and initiatives
- Experience communicating and presenting to senior leadership Preferred Qualifications
- Experience leading market entry or operational launch programmes in new geographies
- Experience scaling an organization through rapid growth or expansion Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
