Observability Engineer - Process Management Team Location: Luxembourg, LU Company: Deloitte Luxembourg Job Function: Technology & Cyber Security Seniority: Senior levels Contract Type: Open-term On site Full time Your future team As an Observability Engineer, you will be responsible for designing, implementing, and operating our monitoring and observability capabilities, primarily using Centreon. You will create and maintain dashboards, alerts, and reports that enable IT teams to monitor the health, performance, and availability of our infrastructure and services.You will also analyze metrics and events to identify issues, propose remediations, and support continual service improvement across our IT landscape. In close collaboration with Event Management, Service Owners, and various IT and business stakeholders, you will ensure that observability is embedded in our services and supports reliable, data driven operations.You will work closely with the Event Manager, Service Catalog Manager, ServiceNow Administrators, IT Service Owners, and Business Owners to maintain and improve IT processes (mainly event and incident/problem processes) for use in end to end solutions, project delivery, and ongoing service management operations. Your advantages of joining us
- Career growth, your way Access top-notch training and career development, with a clear progression path to help you level up at your own pace.
- Global impact, local connections Work on international projects and collaborate with diverse teams, all while making an impact locally.
- Innovative work that matters Tackle cutting-edge projects and utilize the latest tech, with all the tools you need to stay ahead.
- Inclusive, flexible culture Embrace a culture where your voice matters, with flexible hours to balance work and life seamlessly.
- Purpose-driven work Get involved in sustainability initiatives and community service, making a real difference while growing your career. How you'll contribute to our success 1. Become the Event Manager in daily activities by providing observability expertise to internal stakeholders and contributing to standard IT Event Management methodology and documentation. 2. Configure, administer, and optimize Centreon to ensure comprehensive monitoring coverage across infrastructure and applications. 3. Design, build, and maintain dashboards, views, and alerting rules to provide clear visibility into system availability, performance, and capacity. 4. Proactively analyze metrics, events, and trends to detect anomalies, identify root causes, and propose remediation actions to improve stability and reliability. 5. Work closely with IT infrastructure and application teams to define monitoring requirements and implement observability best practices across services. 6. Generate and interpret reports on system performance, reliability, and event trends, providing insights and recommendations to IT and business stakeholders. 7. Contribute to Continual Service Improvement (CSI) initiatives related to monitoring and observability, including documenting standards, guidelines, and procedures. 8. Collaborate with ITSM processes (Incident, Problem, Change) to ensure monitoring data is effectively used for faster detection, resolution, and prevention of issues. Your skills Must have 1. Bachelor's degree in Computer Science, Information Systems, or a related IT field (or equivalent experience). 2. ITIL Foundation v3 or v4 certification. 3. Solution oriented mindset with the ability to provide recommendations for the current and future platform. 4. Familiarity with processes consuming Event and Configuration Management data (Incident, Problem, Asset, Change) and ability to generate KPI reports. 5. Strong organizational skills, detail oriented, with excellent analytical and problem solving abilities to maintain process data integrity. 6. Excellent collaboration, customer service and communication skills to work effectively in a team environment. 7. Fluency in French and English. Nice to have 1. 1 year of experience with ServiceNow ITSM processes. 2. Knowledge in Linux, MariaDB, and Centreon. 3. Experience designing or improving ITSM/ITOM reports and dashboards. 4. Exposure to automation or scripting (e.g., for integrating monitoring data, improving alert quality, or report generation). 5. Experience contributing to process documentation or CSI (continuous service improvement) initiatives related to monitoring or observability. Interested? Please submit your resume in English Get to know more about Deloitte on our LinkedIn page (#DeloitteLU), Instagram page, YouTube page or website. With more than 2,600 employees and 98 nationalities, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For more than 75 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network. Deloitte provides leading professional services to nearly 90% of the Fortune Global 500® and thousands of private companies. Our people deliver measurable and lasting results that help reinforce public trust in capital markets and enable clients to transform and thrive. Building on its 180+-year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte's over 470,000 people worldwide work together every day to make an impact that matters at www.deloitte.com. Requisition ID: 13716
