Mystery Shopper in Latvia

Mystery Shopper in Latvia Work tasks: WHAT OUR MYSTERY SHOPPERS DO Mystery shoppers do not need to be customer service experts, as their personal opinion is not the deciding factor. However, they must be able to assess customer interactions and the service process objectively. We measure how closely employees’ customer service aligns with their company’s service standards and expectations, enabling businesses to identify development needs and provide targeted training. At the same time, we are confident that our mystery shoppers gradually become customer service professionals themselves. We believe this experience increases their value in the job market, especially in customer-facing roles, as we continuously train and guide our mystery shoppers. Our mystery shoppers are welcome to include “Trendline Mystery Shopper” on their CV. For many employers, this demonstrates a solid understanding of customer service processes. WHAT A TRENDLINE MYSTERY SHOPPER DOES NOT DO Trendline mystery shoppers do not provoke or deliberately challenge employees with difficult or misleading questions. Our mystery shoppers visit service providers, banks, retail stores, and sales organizations. The objective is for the mystery shopper to behave like an ordinary customer. This means they do not ask unusual questions that a typical customer would not ask and do not attempt to provoke employees in any way. Mystery shopping visits are conducted according to scenarios provided by Trendline. After each visit, the mystery shopper submits a detailed report through the Trendline online platform. We offer: https://trendline.lt Over 25 years of experience in developing customer service and sales organizations. We operate in Estonia, Latvia, and Lithuania. Our services include: mystery shopping, training, customer satisfaction surveys and feedback questionnaires, development of customer service standards, production of training videos, and internal audit tools for managers. We provide our clients with a comprehensive solution—from defining customer service standards and principles to employee training and measuring implementation and performance. Other requirements: WHAT QUALITIES WE LOOK FOR A mystery shopper should be responsible, friendly, honest, reliable, and willing to follow instructions carefully while maintaining a professional approach. Before applying for assignments, our mystery shoppers can review the available projects, including the scenario, evaluation questionnaire, job description, and compensation. Once an assignment is confirmed, they are free to complete the mystery shopping visit at any convenient time within the specified timeframe. After completing the visit, the mystery shopper submits a concise evaluation report through the mystery shopper module of our online platform. Our mystery shoppers always have access to our dedicated Mystery Shopper Support Service, which provides ongoing assistance to help them complete assignments to a high standard. Upon request, we also offer additional training, as well as technical and practical support. With more than 25 years of experience in training and customer service development, Trendline knows how to focus on what matters most and provides high-quality training for all mystery shoppers. Option to work from home: Yes