IT Officer Location: Luxembourg, LU Company: Deloitte Luxembourg Job Function: Technology & Cyber Security Seniority: Junior Contract Type: Open-term Your future team Our Internal IT department creates the technological environment and assistance that enables Deloitte employees to quickly access vital information and succeed in their job on a daily basis using the most efficient powerful tools and emergent technologies. The IT support team is the first point of contact for users and plays a key role in ensuring business continuity and service reliability. We are looking for a motivated, service-oriented individual who wants to grow a career in IT support within a professional and structured environment, with the opportunities to progress into a subject-matter expert role. Your next challenge
- Provide first-level support to end users (workstations, accounts, applications)
- Handle and following up users requests and incidents via a ticketing system
- Troubleshoot common issues by applying standard procedures and documentation
- Escalate incidents to Level 2 / Level 3 teams when required, with clear and structured information
- Support onboarding with account creation, access rights and VDI setup
- Produce and maintain procedures and documentation
- Participate in continuous service improvement (quality, user satisfaction)
- Continuously improve your skills in terms of new technologies with the objective of moving towards Level 2 support Your skills
- Bachelor's degree in computer sciences, with 2-3 years minimum expertise in an Operational IT Team in Level 1
- Knowledge in Windows server
- Familiarity with ticketing tools
- General understanding of Active Directory (user accounts, passwords, groups) concepts
- General knowledge of networking concepts
- General understanding of virtualized environments
- General knowledge of PowerShell
- General knowledge of Linux
- ITIL certification is a plus
- Curious, flexible, with a strong team spirit, and open to learn from colleagues
- Good attention to details and good stress resilience
- Good analytical skills and problem solving
- Fluency in French and English We want to hear from you ! Join us and you will...
- Develop your competencies with a tailor-made training plan
- Work with recognized experts and be part of a dynamic team delivering cutting-edge solutions to our clients
- Team up with dynamic and energetic professionals within a challenging and knowledge-sharing environment What impact will you make? Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential. Get to know more about Deloitte; Facebook page, LinkedIn page or website. With more than 150 partners and 2,600 employees, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For 70 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network.#LI-LP1 Join us in enabling a diverse and inclusive environment for all! Diversity and inclusion bring great value to our profession and community, and build our ability to deliver truly differentiated solutions and experiences to our clients. Deloitte is committed to creating and supporting a culture of inclusion that empowers all of our people to be at their best on both a personal and professional level. Requisition ID: 13721
