In this role, we are looking for someone with an energetic and driven personality, with a strong entrepreneurial spirit, who embraces the possibility of truly making a difference within our organisation. Job Description
- Answering customers enquiries for LeoVegas.com via phone, email and live chat in a timely and professional manner
- Providing customer support on gaming, financial, technical and any applicable issues related to the customer support department
- Working together with the Payments/Fraud department to solve problems regarding customers questions
- Working together with the Payments/Fraud department to manage customers' withdrawals
- Working together with CRM and Tech department to solve problems and improve the system and give the customers a better service
- Assist the Marketing Department and Country Manager with local promotions and be updated on activities in the local market
- Understand and follow procedures for the Customer Support Department and report any aberrations to the closest manager. LeoVegas is Europe's leading mobile gaming operator, and has received international recognition as a pioneer and technology leader. GIQ trade magazine summarised it as "LeoVegas is leading the way into the mobile future. We run Europe’s fastest and most user-friendly mobile gaming platform, and with consistent innovation, now offering the world’s largest roulette selection, the most varied suite of live casino entertainment in HD, the fastest sportsbook product and the widest selection of slots (over 1,000 on desktop, mobile and tablet), LeoVegas truly is, The King of Mobile casino! With cutting edge technology, innovative data, and a strong entrepreneurial management and team spirit, LeoVegas has grown to become the gaming provider of choice.
