Description: Description & Requirements: BGL BNP Paribas is one of the largest banks in Luxembourg and part of the BNP Paribas Group. It offers an especially wide range of financial products and bancassurance solutions to individuals, professionals, businesses and private banking clients. In 2024, BGL BNP Paribas was named “Best Bank in Luxembourg” by Euromoney and in 2025, for the 10th consecutive year, was awarded the “Top Employer Luxembourg” certification, in recognition of the excellent working conditions offered to its employees. The Securities Services business of BNP Paribas is one of Europe's leading providers of custody services for securities. The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services. We are currently looking for a: Private Capital
- Client Service Manager (M/F) Context and Challenges: The candidate will be joining the Private Capital
- CSM Team and will: Be the interface between clients and BNP Paribas Luxembourg Private Capital Operations related activities and services to follow-up the daily service delivery. Ensure service delivery quality to clients. What's Your Day-to-Day Mission? Within a dedicated team of the Private Capital Department, you will be in charge of: Managing a portfolio of client accounts. Operating as the main point of contact for clients and acting as the main point of escalation related to operations. Developing and maintaining relationships with clients, often through regular communication. Identifying opportunities to enhance the client experience. Promptly and effectively addressing client issues by coordinating with internal teams. Ensuring close cooperation on transversal issues with different bank departments. Maintaining quality logs and client action logs. Clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders. Continuously monitoring client satisfaction levels by gathering feedback and completing assessments or client pulse surveys. Conducting regular service reviews to assess organizational performance. Coordinating and contributing to due diligence activities. Missions Are Important, But So Are the Team and the Work Environment! Your Working Environment: You will be joining a diverse and international team of professionals dedicated to constantly innovating the services provided to Private Capital clients. Benefits of This Position: By joining this evolving team, you will acquire an overall view of all Private Capital activities by interacting with various BNP Paribas teams. Working Within BNP Paribas Means: Being part of a solid and committed financial group, where everyone has a role to play in making our society more sustainable and can give meaning to their daily professional lives. Taking advantage of a wide range of training opportunities to continually develop your skills and prepare you for the professions of tomorrow in a constantly changing world. Broadening your horizons and exploring different jobs throughout your professional life thanks to the diversity of our activities and our dynamic career management. Preserving your work-life balance thanks to our flexible working hours, two satellite offices near the Belgian and French borders, and remote work options. Thriving daily in an environment where it's great to live and work, based on respect, diversity, inclusion, and a spirit of camaraderie. Are You Our Future Client Service Manager? Professional Experience and/or Degree Education: Master's Degree (≥ 5 years). Professional Experience: Experience working in a customer-facing role. Knowledge of Private Capital products and services. Behavioural Skills: Ability to collaborate / Teamwork. Decision making. Attention to detail / Rigour. Organisational skills. Results-driven mindset. Proactivity. Transversal Skills: Ability to manage a project. Ability to develop and adapt a process. Technical Skills: Understanding of Private Capital Funds services in Luxembourg. Client focus: ensuring client needs are satisfied within deadlines. Escalation management: Asking for assistance when needed. Referring issues to the appropriate person(s). Accuracy: Precision and attention to detail. Ability to respect tight deadlines. Ability to follow to-do lists. Language Skills: Fluent in English. Any other language is considered an advantage. Diversity & Inclusion: In a changing world, diversity, equity and inclusion are key values for the well-being and performance of teams. At BNP Paribas, we want to welcome and retain all talents without distinction: this is how, together, we will build the innovative, responsible and sustainable finance of tomorrow. During the finalization of the recruitment process, the preselected candidate will be asked to provide an extract from his/her criminal record dated less than 3 months (record N°3 for Luxembourg), according to the dispositions of the law from July 23, 2016 concerning the criminal record. General Information: Ref # 1234567890100112057 Hot job: No City: LUXEMBOURG Contract type: Permanent Professional family: F15
- OPERATION PROCESSING Recruiter: LOPES, NICOLAS
