Concept&Partners is an independent hospitality group based in Luxembourg, known for developing venues with a strong identity, combining dining, experience and lifestyle.The group stands out for its entrepreneurial approach, high operational standards and its ability to create concepts that have a lasting impact on the local market. The group operates a diverse portfolio ranging from high-energy restaurants to hybrid concepts , where dining and nightlife come together. As part of our continued growth, we are looking for an Operational Manager to oversee several venues and support their performance on a daily basis. Your roleReporting to senior management, you act as a key link between the group and the venue teams. Your main responsibilities include:
- Oversee and support the daily operations of multiple venues, ensuring consistency with group standards
- Work closely with Restaurant Managers to structure operations and improve performance
- Drive operational excellence on the ground: service quality, team organisation, cost control and overall efficiency
- Monitor KPIs, analyse performance and implement concrete action plans
- Support recruitment, onboarding and team development across the venues
- Ensure proper implementation of group processes, standards and compliance (HACCP, safety, etc.)
- Act as a hands-on problem solver in complex or high-pressure situations
- Contribute to the continuous improvement of concepts, guest experience and operational processes Your profile
- At least 5 years of experience in a similar operational role in hospitality
- Experience in multi-site management or within a structured group is a strong advantage
- Strong field presence: hands-on, pragmatic and solution-oriented
- Ability to lead, challenge and support managers
- Solid understanding of operational and financial performance drivers
- Structured, organised and comfortable working with data (Excel, reporting)
- Fluent in French and English (Luxembourgish is a plus) What we offer
- A transversal role with real impact across several venues
- A dynamic and demanding environment within a growing group
- A competitive package aligned with the level of responsibility
- Development opportunities within Concept&Partners
- Real career growth perspectives
