Global Career ApS - Athens - Greece
Bulgarian Customer Service Agent and Content Moderator for SOMELocation: Athens, GreeceStart Date: ASAPProject: Bulgarian speaking Customer Service Representative & Trust and Safety Agent (content moderator for SOME appWorking type: Full time positionContract duration: 3 months (extension possible)Job Description: Agents manage chats, emails, and calls to assist customers with account settings, content issues, refund requests, and troubleshooting technical problems. Content Moderators review flagged content to ensure compliance with company usage standards, including handling phishing, spam, and malware concerns.The role is divided into two main areas - and combines elements of both roles:Customer Support: Includes Business Onboarding and Business Integrity workflows, where agents answers to common user and technical inquiries.Trust and Safety (content moderation): Involves reviewing and moderating content from business and personal users, groups, and handling sensitive or egregious material. Agents work with multiple tools and navigate a complex knowledge base.✅ Requirements:No experience neededSignificantly advanced written communication skillsSignificantly advanced stress toleranceStrong PC knowledge, multitasking skills, and typing accuracyFluent or high level of the Bulgarian languageGood command of English (B2 level, used for training and tools) Working Conditions:Monday to Friday schedule + weekend shifts in rotationOn-site work from our office in AthensCompensation & Benefits:Paid onboardingCompetitive salary + performance bonus + food allowanceOpportunity to work for an international brand in a multicultural teamRelocation package: Flight ticket, airport pick-up and 2 weeks hotelAssistance with finding long-term housingA welcoming, international, and diverse work environmentAdditional Private Health InsuranceFree Greek lessonsFor any questions or further information please contact info@globalcareerrecruitment.com We look forward welcoming you in Greece!Please note:Ongoing recruitment